Shipping Policy

Shipping Policy
Zerco Knives LLC
Effective Date: March 2, 2025

Order Processing

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
You will receive an email confirmation with tracking details once your order has shipped.

Pre-Orders

Pre-order items will be shipped as soon as they become available. Estimated shipping dates will be provided at the time of purchase but are subject to change due to production or supply chain delays.
If your order includes both in-stock and pre-order items, the entire order will ship once all items are available. If you prefer separate shipments, additional shipping fees may apply.
You may cancel a pre-order for a full refund anytime before the item ships. Once shipped, our standard return policy applies.

Shipping Rates & Delivery

We offer domestic and international shipping. Rates are calculated at checkout based on location and selected shipping method.
Delays may occur due to customs, weather, or carrier issues. We are not responsible for such delays.

International Shipping

Customers are responsible for checking their country’s import regulations before purchasing.
Import duties, taxes, and customs fees are the responsibility of the customer.
If a package is held by customs, we are not liable for additional fees or returns.

Shipping Restrictions

We cannot ship to P.O. Boxes or military APO/FPO addresses.
Certain items may have shipping restrictions due to local laws. Customers must ensure compliance before ordering.

Lost, Stolen, or Damaged Shipments

If your order is lost or stolen after delivery, we are not responsible for replacement or refunds.
If your package arrives damaged, contact us within 30 days with photos, and we will assist in filing a claim with the carrier.

Returns Due to Shipping Issues

If a package is returned due to an incorrect address provided by the customer, reshipping fees will apply.
If a package is returned due to refusal by customs or failure to pay duties, we cannot offer a refund.

11 Reserve CT
Kalispell, MT 59901
Email: support@zercoknives.com